Before a growing and increasingly demanding population, in permanent transition and expansion, public institutions face the challenge of providing more and better services to meet citizens' needs, a key action to strengthen institutions.
At Sistemas Digitales, we are aware of public administration's obligation to provide quality services and also know that you need the best information system for an appropriate citizen care: SIAC (Citizen Attention Integrated System).
SIAC is a solution specifically designed to help government entities provide high quality attention through different procedures and services.
SIAC allows government entities to receive, control and manage inquiries, procedures, citizens' complaints, denunciations, congratulations and suggestions, among other inquiries, increasing government employees productivity and improving citizens' opinion about a government that is listening and responding to its community, also improving satisfaction level and citizen loyalty.
SIAC is a multi-channel system and allows citizens use the following channels available for communicating with public institutions:
• Office wickets
• Internet
• Contact centers
• Email
• Fax
• Telephone
In the business world, new developments beat speed record day after day. Those who get prepared are the ones who manage to reach their sales goals and get more clients.
ATENTUM CRM is the best business solution which acts as a supplement to help supplying companies get closer to their customers and keep in touch with them to provide an efficient, constant service.
Competition is intense and they also prepare to win.
A company that implements a high-performance solution like this, acquires key advantages that help them remain highly competitive. ATENTUM allows you to:
It gathers customer profile data to have a complete history file and includes key marketing data such as geographic, demographic and socio-economic information, life cycles, groups, psychology, behavior, among other.
These data are obtained and gathered in accordance with company requirements to help you establish the basis for planning marketing strategies.
ATENTUM is an excellent tool to help your company plan, implement, keep track, analyze and evaluate your marketing campaigns, as it allows you to:
• Perform a customer segmentation
• Conduct marketing campaigns or targeted promotions
• Increase income through effective cross-selling and up-selling strategies
• Execute personalized e-mail campaigns
• Monitor and follow-up with inquiries and complaints
ATENTUM can be integrated to your Call Center and management systems in operation. This is a very valuable tool which can be linked from other systems to know customer status. For example: Bill and Credit Collection System.
ATENTUM helps you optimize customer support module:
• Gather general data
• Service order management
• Register and follow-up with complaints and suggestions
