Introduction

At Sistemas Digitales, we are devoted to the development and continuous improvement of our service infrastructure, we strive for complete customer satisfaction, not limiting our efforts to the products and services we offer, but also taking into consideration how these products and services are provided and the implementation of strategies to reach maximum effectiveness, being our main goal to improve quality service standards.

Maximize systems reliability is our job, that is why we have a team of 60 engineers certified in the different brands and technologies we support, which enables us to provide the right solutions and solve problems timely and accurately. We provide online advice and support, 24 hours a day, 7 days a week, through our Customer Care Center. We have a spare parts warehouse to replace or repair damaged equipment to maintain operation continuity and assure to provide the best attention and support to the end user. All this is endorsed by an Avaya's Platinum Service Partner certification and a Cisco's Premier Partner certification in Unified Communications.

Our services provide support for your systems operation in the event of a disaster, advice to prevent telephone fraud, preventive maintenance schedule, traffic analysis for evaluating network performance, personalized attention with a deep knowledge of your equipment, established processes for problem escalation, direct access to technology manufacturers, analysis and testing laboratory, systems configuration based on your needs, consulting and training on new features and applications released to have your systems infrastructure ready for any change, plan your technological growth and justify future investments.