Company Overview

At Sistemas Digitales, we provide consulting services, design and implementation of solutions and advanced telecommunication applications, strongly focused on business processes optimization.

We provide a wide range of solutions; from convergent network applications to complete solutions for contact centers and CRM applications, focused on medium-sized companies, large enterprises and public institutions.

In the field of convergent networks, we provide voice and data transfer applications for local and wide area networks, IP telephony and unified messaging.

With respect to contact centers, we offer solutions that include conventional call centers, for an efficient distribution of phone calls, sophisticated multi-channel contact centers where you can have customer interactions via telephone, email and instant messaging, which can be integrated to different CRM systems to provide customers with a consistent response, no matter what contact channel they use.

Regarding CRM business applications, our approach is providing a complete integration with contact centers to automate and improve customer service processes, thus increasing customer retention.