Solutions
Leads Management
This module helps you manage prospects and sales leads through company's business processes, controlling leads data such as contact info, lead status, planned actions, expected sale date, priority, sales region, assigned sales executive, submitted proposals, among other.
This leads management system produces valuable information for decision-making through reports and graphs that clearly show sales leads composition, providing company's executives with a solid foundation to project revenues.
Telesales
Take advantage of telecommunications technology to make telephone sales and e-mail sales, this scenario is particularly useful for running outbound campaigns to promote a given product or service that has been designed for a specific customer profile, boost your sales by contacting your clients and prospects more frequently.
Telecollection
Debt collection is vital for any company, implement telecollection campaigns to call your debtors at the most appropriate time to reach them, set manual or automatic reminders to call again. The system provides debt collection operators with a load-balanced calls list, statistics and reports help improve debt collection effectiveness (between 30 and 50%), getting valuable cash flow to your company.
Customers Segmentation
Today, knowing your customers is more crucial than ever to make customized offers, general promotions and advertisements have a lower conversion rate (5 to 10 times lower) compared to personal promotions: provide every customer with the products he/she needs.
Our customer segmentation tools allow you to clearly identify those customers that, for example, are in a given age range, have already purchased product A but not product B, have a particular hobby and reported that they had been “satisfied” or “very satisfied” on the last satisfaction survey; once the segment has been determined, we can make offers based on what marketing and sales departments have specifically designed for customers with that profile, thus ensuring campaign success.
Campaign Management
Create your own customer segments, produce operator scripts, design email templates with personalized messages for every client, have your marketing director approve customer segments, campaign content, campaign phases, actual and planned budget; in short, manage your campaigns and get the maximum return.
Service Order Management
Service order management module helps you manage your service catalog, set different skills for each expert and assign orders to those who have specific skills to address the reported issue. Manage service level agreement to monitor and meet response time goals established for each customer.
Reports and statistics allow you to have a clear picture of your operation performance, evaluate efficiency/effectiveness and meet customer requirements through alerting and escalation of deviations from service levels. Keep your customers by providing an excellent service.