Introduction

Customers constantly demand new options for communicating with companies. Successful businesses are not the ones who offer the best products or a wide variety of products, but those who have more customers, or at least, the most profitable customers.

Contact Centers help you boost customer satisfaction and loyalty by letting customers interact with all company departments, taking care of customers at any moment and being also a valuable source of information and a decision making tool for the organization.

Based on a customer-focused strategy plus adequate software, Sistemas Digitales helps you turn your call center into a revenue center, attracting customers through customized promotions designed specifically for them.

We have huge experience and expertise gained over the years by installing more than 5 thousand call center seats for about 50 companies.

Services provided with the solution:

• Consulting services on Customer Relationship Management (CRM)

• Multi-channel contact center infrastructure (telephony, e-mail, instant messenger, assisted navigation, etc.)

• Agents and supervisors training

• Specialized software for monitoring inquiries and interaction with customers

• Computer telephony integration (CTI)

• Integration to legacy systems and databases

• Technical support, applications maintenance and upgrades