Avaya's existence as a standalone company began in October 2000, when we were spun off from Lucent Technologies. For more than a century prior to that day we were a part of Western Electric, ATT, and Lucent.
Avaya is a leading global provider of business communications applications, systems and services focused entirely on serving the needs of businesses large to small. Our unique combination of communications applications, systems and services help simplify complex communications and work with existing technologies from other vendors, enabling customers to unlock value and potential from their network. And by embedding communications into the very business processes of an enterprise, we help to improve the way organizations work - making people more productive, processes more intelligent and customers more satisfied.
We help customers to grow revenue, lower risk, reduce costs and achieve superior business results.
• 100 years of innovation
• 19,000 employees
• +5 billion dollars annual sales
• Operation in 54 countries
• +3500 patents and patent applications from Avaya Labs
• +1 million customers (including 90% of FORTUNE 500 companies)
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Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. This tradition of IP innovation continues with industry-leading products in the core areas of routing and switching, as well as advanced technologies in areas such as:
• Home Networking
• Optical, Storage Networking
• IP Telephony
• Network Security
• Wireless LAN
Cisco Systems, Inc. is the worldwide leader in networking for the Internet. Today, networks are an essential part of business, education, government and home communications, and Cisco Internet Protocol-based (IP) networking solutions are the foundation of these networks.
Cisco is committed to delivering differentiated value to customers and partners through its unique product and service offerings, while closely mapping products and services to its customers' needs and priorities-such as productivity, cost savings, return on investment, and standard of living improvements.
At Cisco, our vision is to change the way people work, live, play and learn.
Founded in 1979, EMC is the leading developer and provider of information infrastructure technology. EMC works with organizations around the world, in every industry, in the public and private sectors, and of every size. Customers benefit from our expertise in key business and IT capabilities.
We help customers design, build, and manage intelligent, flexible, and secure information infrastructures. With an information infrastructure, companies can avoid the potentially serious risks and reduce the significant costs associated with managing information, while fully exploiting its value for business advantage.
EMS is represented by approximately 100 sales offices and scores of partners in nearly 80 countries around the world. We employ more than 33,000 people worldwide, including more than 8,500 professionals in Massachusetts We have R&D centers in Massachusetts, North Carolina, Belgium, China, France, India, Israel, Japan and Russia, and manufacturing facilities in the U.S. and Ireland.
Genesys Telecommunication Laboratories was founded in October 1990 to prove that companies can provide a better service to their clients through the combination of computers and telecommunications.
In January 2000 Alcatel acquires Genesys. Together, the two companies would deliver the most sophisticated call center functionality for both conventional and IP infrastructures.
Today, Genesys is still operating as an independent subsidiary providing Contact Center solutions through any media regardless of the infrastructure, at the enterprise level, e-business and service providers.
• Founded in 1990
• Headquarters in Daly City, California, United States
• 45 offices worldwide
• 1,500 employees
• +4,000 customers
Founded in 1975, Microsoft is the company that has made possible to the world to enjoy computers, our operating systems and desktop applications are used in more than 90% of personal computers on the planet. Microsoft consists of three divisions: 1. Platform and Services; 2. Business and 3. Entertainment. Within the Business Division we have the Microsoft Business Solutions Group, which comprises MS Dynamics CRM, among other products.
At Microsoft, our mission and values are to help people and businesses throughout the world realize their full potential. While our products are being developed and updated, our company continually evolves to be in the best position to promote the use of new technologies to better serve our customers.
We believe every successful corporation has a responsibility to use its resources and influence to make a positive impact on the world and its people.
Founded in 1972, SAP is the recognized leader in providing collaborative business solutions for all types of industries, SAP supports more than 41,200 customers worldwide, in 120 countries, 12 billion users, with 100,600 installations and more than 1,500 partners. SAP is the third largest independent software supplier in the world. We have more than 34,000 employees in over 50 countries. Our professionals are engaged in providing high level service and support to our customers.
SAP Mexico and Central America started operations in 1994 to provide our customers with security and flexibility through applications focused on business growth. With 13 years of experience and more than 1,678 customers in the region, SAP enables companies of all sizes, and different types of industries, to be more competitive and profitable, optimize their processes, boost businesses profits and reduce costs through technological innovation. SAP has 56 distribution channels in Mexico.
(*) SAP defines business software applications as those that support the enterprise resource planning and related applications, including customer relationship management (CRM).
